Promotion
Terms and Conditions

Acceptance: By using or attempting to use the redemption code for an offer, you agree to accept and be bound by these terms and conditions.

 1. Promotions are online and Fashion Walk store exclusive.

2. Please note that all SALE items & FREEBIE(s) are non-warrantable, non-returnable, non-refundable and non-exchangeable. * We accept exchange for a different size of ring, wrong or damaged item(s) within 14 days (local orders) or 21 days (international orders ) of receiving the items.

3. Request for additional jewelry boxes is unacceptable.

4. Promotions cannot be used in conjunction with other promotions unless otherwise specified. (eg. Moon dollar coupons, First order discount, other e-vouchers). 

5. All SALE items & FREEBIES are on a first-come-first-served basis, available while stocks last. 

6. In case the order value is lower than the stated offer value after return or exchange, the free gift and its original package have to be returned along with the product(s). 

7. In case of any dispute, LOVE BY THE MOON Limited reserves the rights of final and conclusive decision.

FAQs

Can I cancel my order If I forget to apply the Promo Code?

Once an order has been placed, you will NOT be able to cancel your order. 

*If you need further assistance, please contact our customer support team with your order number.

***Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you towards a solution.

Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996  

Can I enjoy FREE jewelry warranty for the SALE item(s)?

All SALE items are non-warrantable, non-returnable, non-refundable and non-exchangeable.

If you want to repair SALE Item(s), please contact our customer support team with your order number. We will send you the quotation of repair cost and shipping cost.

***Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you towards a solution. 

Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996  

Can I exchange my SALE item(s) to another product(s)?

Unfortunately , you could only exchange wrong order & damaged product within 14 days (Local orders) or 21 days (International orders ) of receiving the item. 


Can I exchange my SALE item(s) to different size of jewelry ?

You could only exchange to different size of ring. Please return within 14 days (Local orders) or 21 days (International orders ) of receiving the item. 

*The shipping fee will be borne by you.

Why have I not received the FREEBIE(s)?

All FREEBIES are first-come-first-served basis , while stocks last.

*If you need further assistance, please contact our customer support team with your order number. 

 ***Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you towards a solution. 

Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996  

LOVE BY THE MOON Limited reserves the rights of final and conclusive decision.

Can I enjoy online/fashion walk store promotion at your consignment stores?

We are sorry that online/fashion walk store promotion(s) are NOT applicable to our consignment stores. 

Can the promotions be extended? 

We are sorry that you could ONLY enjoy special offers during the promotion period as it is stated.

Can I preorder the SALE item(s)?

NO, All SALE items & FREEBIES are only available while stocks last.

Can I exchange the Freebie(s)?

All SALE items & FREEBIE(s) are non-warrantable, non-returnable, non-refundable and non-exchangeable.