Promotion
Terms and Conditions

Acceptance: By using or attempting to use the redemption code for an offer, you agree to accept and be bound by these terms and conditions.

1. This promotion is online / showroom exclusive

2. Please note that all SALE items & FREEBIE(s) are non-warrantable, non-returnable, non-refundable and non-exchangeable

3. Request of separate jewelry boxes are unacceptable

4. Offer cannot be used in conjunction with any other promotions (eg. Moon dollar coupons , First order 5%off , other e-vouchers)

5. All SALE items & FREEBIES are first-come-first-served basis , available while stocks last

6.The Promotion, irrespective of its form, including but not limited to gifts, discounts or cash coupons, are not redeemable for cash, exchangeable or transferable, and cannot be used in conjunction with other promotional offers unless otherwise stated.

7. In case of any dispute, LOVE BY THE MOON Limited reserves the rights of final and conclusive decision

Frequently Asked Questions

Can I cancel my order If I forget to apply the Promo Code?

Once an order has been placed, you will not be able to cancel your order. 

Please contact our customer support team with your order number and the promotional code you would like to apply. 

Please allow up to 24 hours to hear back from one of our team members. From there, we can take a look at the order and work with you towards a resolution.

 Email: info@lovebythemoonstudios.com
Whatspp: +852 9860 7996  

Can I enjoy FREE jewelry warranty for the SALE item(s)?

Please note that all SALE items are non-warrantable, non-returnable, non-refundable and non-exchangeable.

If you would have your SALE Item(s) repaired , please contact our customer support team with your order number and the photo of your damaged item(s).  

Please allow up to 24 hours to hear back from one of our team members. 

*Repair cost and shipping cost will be borned by you . 

Can I exchange my SALE item(s) to another product(s)?

Unfortunately , you can only exchange wrong order & damaged product.

Can I exchange my SALE item(s) to different size of jewelry ?

You can only exchange to different size of ring. Please return within 14 days (Local orders) or 21 days (International orders ) of receiving the item. 

*The 2-way shipping fee will be borne by you.

Why I have not received the FREEBIE(s)?

Please note that all All FREEBIES are first-come-first-served basis , available while stocks last.

If you have any question , please contact our customer support team with your order number.

Email: info@lovebythemoonstudios.com
Whatspp: +852 9860 7996  

*In case of any dispute, LOVE BY THE MOON Limited reserves the rights of final and conclusive decision

Can I enjoy online/showroom promotion at your consignment stores?

We are sorry that 'online/showroom promotion(s)' are not applicable at our consignment stores.

Can the promotion be extended?

We are sorry that all customers could ONLY enjoy special offers during promotion period that as it's as it is advertised.

Can I preorder the SALE item(s)?

We DO NOT provide PREORDER for SALE item(s) . All SALE items & FREEBIES are available while stocks last.

Can I exchange the Freebie(s)?

Please note that all SALE items & FREEBIE(s) are non-warrantable, non-returnable, non-refundable and non-exchangeable.