1. 🙅🏻All products are non-refundable.
2. We only accept exchange if you receive the wrong order or damaged item(s) upon arrival.🤝 Return shipping cost will be refunded (maximum 30HKD) / be available to be used as a store credit.
3. Please return the wrong order or damaged item(s) within 10 days of receiving the item(s), otherwise exchange is NOT acceptable / Shipping fee will be charged additionally .📦
3. Exchange(s) is only valid for purchase(s) made through our official ONLINE SHOP.
4. You can exchange same product(s) in different size / colour within 10 days of receiving the item(s). * Shipping fee will be charged.
5. To be eligible for an exchange, returned product(s) must be unworn, and in their original condition and packaging.
6. 💌We will process exchange within 14 days of receiving the returned items. Please be patient.
*LOVE BY THE MOON is not responsible for any duties, taxes, and any items lost during the return shipping.
7. 💞Please ship the parcel which includes tracking and send us tracking no. via email : firstname.lastname@example.org