WARRANTY & REPAIRS

We altered our WARRANTY & REPAIR policy term on 1 NOV 2022.

*Please note that shipping cost is borned by you /
You can also make an appointment to return or pick up your item at our office or store 

1

Jewelry

FREE-of-charge repair within 90 days
(Start from the date of purchase)

2

Shipping fee

The cost of the return parcel will be borne by you if you return after 14 days (Local orders) or 21 days (International orders ) from the date of receiving your orders.

FAQs

What does our warranty cover?

1. Clasps replacement

2. Broken chain

3. Soldering work 

4. Re-plating

5. Stones falling out : Natural Gemstones (Please return us with the gemstone(s) or you will be charged) 

Exclusions

Sale item / Gift set / Goodie bag / Freebie / non-jewelry / non-LOVE BY THE MOON products are not applicable for warranty.

How to return?

1. Please email to Info@lovebythemoonstudios.com (Tell us your full name , order number , detailed description of the repair ) . 

2. We will send you a return form. 

 3. You should print it out and mail us with the item(s) you wish to return or exchange. 

 4. Once your return or exchange has been received and processed , you will be notified via email. 

 *Please return via a tracked service. 
 *Please retain your proof of postage for your records, until we confirm by email that we have received your parcel. 
 *Damaged or lost items cannot be refunded or replaced. 
 *We have the right to reject your warranty request if you do not follow our return process. 
 * Please note that we DO NOT accept cash-on-delivey of your return item. 

How long does jewelry repair take?

Around 2-10 weeks.

Can I exchange to new jewelry?

No, we only accept exchange within 14 days (Local orders) or 21 days (International orders ) upon arrival of the wrong order or damaged item(s).  

Can I extend jewelry warranty?

We are so sorry that free-of-charge warranty cannot be extended. 

What happens when my jewelry warranty expires?

If you request repair of your damaged jewelry after warranty period , repair cost and shipping cost will be borned by you .  We also have the right to reject your warranty & repair request.