Returns & Exchange

What is LOVE BY THE MOON return policy? 

1. All products are non-refundable, we only accept exchange within 14 days  (Hong Kong orders) or 21 days (International orders ) upon arrival if you receive the wrong order or damaged item(s) . Otherwise you are not eligible / will be charged for additionally shipping fee.
2. Exchange(s) is only valid for purchase(s) made through our official ONLINE SHOP. 
3.To be eligible for an exchange, returned product(s) must be unworn, and in their original condition and packaging. 
4.We will process exchange within 14 days of receiving the returned items. Please be patient.
5. Exchanged items cannot be re-exchanged. 
6. We are not responsible for any duties, taxes, and any items lost during the return shipping.
7. We reserve the right to decline your returns & exchange request .

What should I do if I receive wrong order or damaged item(s)?

Please return the wrong order or damaged item(s) within 14 days   (Hong Kong orders) or 21 days (International orders ) of receiving the item(s), return shipping cost will be refunded via the original payment method / be available to be used as a store credit.

What if I return after 14 days(Hong Kong orders) or 21 days (International orders ) of wrong order or damaged item(s)?

The cost of the return parcel will be borne by you , If you return after  14 days  (Hong Kong orders) or 21 days (International orders ) .
Please return via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records, until we confirm by email that we have received your good

Can I exchange to another style of product ?

Unfortunately , you can only exchange wrong order & damaged product.If you want to exchange same product(s) in different size / colour , please 
return within 14 days  (Hong Kong orders) or 21 days (International orders ) of receiving the item. The shipping fee will be borne by you.

How do I place an exchange or return?

1. Please email us

2. We would send you a returns form

3. You should print out & mail to us with the item/s you wish to return / exchange.

4. Once your return / exchange has been received & processed ,you will be notified via email.