WARRANTY & REPAIRS

We altered our WARRANTY & REPAIR policy term on 1 NOV 2020. 

If you placed order on / before 31 OCT 2020, please follow this.

JEWELRY WARRANTY

Type of Jewelry

Sterling Silver Base

Brass Base

FREE-of-charge repair

The cost of the return parcel will be borne by you , If you return after 14 days (Hong Kong orders) or 21 days (International orders ) from the date of receiving your orders.

Within 90 days

(Start from the date of purchase)

Within 60 days

(Start from the date of purchase)

WHAT DOES OUR WARRANTY COVER? 

Clasps replacement, Broken chain,Soldering work
Stones falling out :
-CZ Stones
-Simulated stones
-Natural Gemstones (Please return us with the gemstone(s) or
not you will be charged)

EXCLUSIONS:

Sale item / Gift set / Goodie bag / Freebie / non- jewelry / non-LOVE BY THE MOON products are also not applicable for warranty.

HOW TO RETURN?

    1. Please fill in the form below (Tell us your full name , order number , detailed description of the repair )
    2. We would send you a returns form
    3. You should print out & mail to us with the item/s you wish to return / exchange
    4. Once your return / exchange has been received & processed ,you will be notified via email.
*Please returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records, until we confirm by email that we have received your good.