Singles' Day Sale T&Cs
Enjoy Hk$110 OFF for every HK$1000 you spend!
- Promotion period: 8-12 November 2024
- Promotion cannot be applied to Permanent and Solid Gold Jewelry Collections
- Promotion cannot be stacked with other promo codes or Moon Dollar Coupons
- Promotions are exclusive to the online store, K11 MUSEA store, and Fashion Walk store.
- In case of any exchange or refund of products causing order value lower than HK$1000, customers need to pay the difference of the original price.
- In case of any dispute, LOVE BY THE MOON Limited reserves the rights to final and conclusive decision.
FAQs
Can I cancel my order If I forget to apply the Promo Code?
After placing an order, the promo code cannot be applied again.
*If you need further assistance, please contact our customer support team with your order number.
*Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you toward a solution.
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
Can I exchange my SALE item(s) to another product(s)?
We only accept return or exchange for wrong orders, damaged products, or different size of jewelry. If in need, please contact us for assistant within 14 days (for Local orders) or 21 days (for International orders) after receiving the item.
Can I exchange my SALE item(s) to different size of jewelry ?
We accept return or exchange for different size of rings. If in need, please contact us for assistant within 14 days (for Local orders) or 21 days (for International orders) after receiving the item.
Can the promotions be extended?
We are sorry that you can ONLY enjoy special offers during the promotion period as mentioned.
Can I preorder the SALE item(s)?
SALE items & FREEBIES are available while stocks last.
