#Moon Girl Club

Moon Girl Club is our loyalty program. We offer exclusive promotions to our Gold, Silver, and Bronze VIPs. Members can also earn Moon Dollars by accomplishing different actions, and turn those Moon Dollars into awesome rewards!

Click on the pink button in the bottom-right corner, you will see “Ways to redeem”. Once you’ve accumulated a certain amount of Moon Dollars, you can redeem 3 levels of coupons by clicking “Redeem”.

Once you click the “Redeem” button, you will see an exclusive discount code. Click “Apply Code”, and the discount will be applied automatically to your order. Or copy the code and paste it on the checkout page. The discount code are applicable to either our official website or K11 Musea store.

Coupons are non-returnable and non-editable once they have been issued.

Membership, Moon Dollars, and coupons are non-transferable and non-resalable. 

Yes, your spending in-store will be recorded when points have been credited to your account. Please remember to show your email address to our retail staff in-store.

Unfortunately, due to technical issues, we are not able to credit points after the purchases were made. We recommend that you log in to your account before making a purchase to avoid future inconvenience. Thank you for your understanding.

Yes, your Moon Dollars will have a 365-day expiration period.

Starting from 2 January 2025:

✦Moon Dollar coupons will expire in 180 days.

✦Tier entry coupons will expire in 30 days.

✦Birthday coupons will expire in 30 days during your birthday month.

No, you can only apply the coupon code before you check out.

Customers can only write reviews after purchase. Our system will send invitation emails to customers to write a review after 7 days upon the order being shipped. Write a 5-star review and you will get 150 Moon Dollars! 

Online

You can sign up by clicking the pink button in the bottom-right corner. Click “Join now’ and follow the steps to become a Bronze Tier Member! You can start to earn points, redeem exciting rewards and enjoy special perks and experiences. Once you've accumulated a certain amount of spending, you can reach higher tiers for more exclusive perks.

In-store 

You can also approach our friendly retail staff in-store, they will be happy to help!

You can check your membership status by clicking the pink button in the bottom-right corner. Please login first before you can view your information. You will see your VIP status, your spending, your expiry date, and exclusive rewards for your membership.

The VIP tier cycle starts from the day you create your account. Customers have 365 days to earn points. 

Once you reach a higher tier, the benefits will be valid for another 365 days.

The VIP membership will not expire. However, if you wish to continue to enjoy Gold and Silver membership benefits, you have to maintain the yearly spend with us.

Exclusive discount codes will be issued to your account. Apply the code when purchasing online to enjoy discounts!

You can login to your account online and show it to our retail staff in-store. They will handle the rest! 

Announcement will be made through Email or Social Media.

Mark your calendars for September's Anniversary weeks!

Our Christmas Gifts are specially designed and exclusively available to our valued Gold and Silver tier members.

Orders for any jewelry item placed between 1-26 December are eligible for a complimentary Christmas gift. The gift will be included with your online order and available for in-store collection.

*Members must meet annual spending requirements for Gold and Silver memberships to access this benefit.

VIP discounts can only be used on full-price items and cannot be combined with any other discounts and offers.

To qualify for the Christmas gift, you must be a gold or silver member by November 30. You can redeem a gift when you purchase online/ in-store in December. (Exclude polishing cloth, extension chain, gift card, packaging, earring backs, and ring sizer)

For online order, please indicate the gift you want in the order notes or contact us via email. Your Christmas gift will be sent together with your jewelry order.

Sorry, you can only redeem a gift from the silver member options.

Each customer can redeem only one gift.

No, the gift is not for sale.

Unfortunately, we do not accept returns or exchanges for Free Gift. We appreciate your understanding.