Warranty & Repairs

Jewelry Warranty


Type of Jewelry

Gold vermeil & sterling silver

Gold / silver plated 

FREE-of-charge repair

*Not include shipping cost

Within 12 months

(Start from the original date of purchase)

Within 3 months

(Start from the original date of purchase)

Return Shipping Costs

 

Hong Kong / Macau

Shipping cost

Other Region

Shipping cost

Return within 14 days

(Start from the original date of purchase)

FREE shipping

FREE shipping

 

We will refund you the cost of the return parcel

(maximum 40 HKD) via the original payment method.

Return after 14 days

(Start from the original date of purchase)

 

+18 HKD

+28HKD

The cost of the return parcel will be borne by you.

You are welcome to drop/collect your damaged/repaired good(s) at our studio.

Please fill in the form below to make an appointment

 

What if warranty expires? 

Cleaning service

+80HKD

Re-plating service

+100HKD

Replacing clasps, soldering work, stones fell out

+100 HKD

Missing Stones

+100-200 HKD

*Depends on the value of the stone(s)

Service charges above include shipping cost but the cost of the return parcel will be borne by you.

 

How to return?

  1. Please fill in the form below (Tell us your order number)
  2. We would send you a returns form
  3. You should print out & mail to us with the item/s you wish to return / exchange
  4. Once your return / exchange has been received & processed ,you will be notified via email.

*We highly recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records, until we confirm by email that we have received your good.