Warranty & Repairs (before 31 OCT 2020)

Jewelry Warranty

Type of Jewelry

Sterling Silver base

Brass base

FREE-of-charge repair

*Not include shipping cost

Within 12 months

(Start from the original date of purchase)

Within 3 months

(Start from the original date of purchase)

Return Shipping Costs


Hong Kong / Macau

Shipping cost

Other Region

Shipping cost

Return within 14 days

(Start from the original date of purchase)

FREE shipping

FREE shipping


We will refund you the cost of the return parcel

(maximum 50 HKD) via the original payment method.

Return after 14 days

(Start from the original date of purchase)


+30 HKD


The cost of the return parcel will be borne by you.

You are welcome to drop/collect your damaged/repaired good(s) at our studio.

Please fill in the form below to make an appointment


What does our warranty cover? 

Replacing Clasps, Cleaning service , Soldering work , Stones fell out , Missing Stones (only include Cubic zirconia, exclude other natural gemstones)


This Limited Warranty does not apply to damage caused by accident, misuse, or use of non-LOVE BY THE MOON products.

Sale item / Gift set / Goodie bag / non- jewelry product are also not applicable for warranty.

How to return?

  1. Please fill in the form below (Tell us your order number)
  2. We would send you a returns form
  3. You should print out & mail to us with the item/s you wish to return / exchange
  4. Once your return / exchange has been received & processed ,you will be notified via email.

*We highly recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records, until we confirm by email that we have received your good.