Warranty & Repairs

3-12 months Warranty

We will repair or replace manufacturing faults FREE of charge up to 1 year from the original date of purchase for gold vermeil & sterling silver jewellery and 3 months from the original date of purchase for gold / silver plated jewellery. 

*We will charge 18-30 HKD if you return after 14 days of receiving your damaged item(s) and the the cost of the return parcel will be borne by you.We recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records, until we confirm by email that we have received your good

What if warranty expires?

Cleaning service

Re-plating service

+80 HKD

+100HKD

We offer jewellery cleaning services tailored specially for your LOVE BY THE MOON products. Please email us for the service.

Please note that all plating will naturally fade with wear. If you want your jewelry re-plated, please email us.

 

My LOVE BY THE MOON jewellery is damaged. What should I do?
1. Please email us.

2. We would send you a returns form

3. You should print out & mail to us with the item/s you wish to return / exchange.

4. Once your return / exchange has been received & processed ,you will be notified via email.