A welded piece of jewelry is a solid gold chain that is laser welded seamlessly around your wrist/ ankle or neck instead of a traditional clasp. This bespoke piece of jewelry is designed to last forever, making it a valuable and meaningful addition to any collection.

14K & 18K gold is a hypoallergenic metal, which means it is not likely to cause an allergic reaction.

But if you ever experienced an allergic reaction to solid gold, we do not recommend this jewelry for you.

The chain is made from 14K or 18K gold, which is durable and can last for as long as you like!

Solid Gold is not magnetic. So your 14K or 18K gold jewelry typically does not set off metal detectors.

Yes, 14K & 18K gold is durable and water-resistant. You can safely swim and shower with permanent jewelry. However, prolonged exposure to chlorine will tarnish gold over time, and can cause the welding point on your permanent jewelry to become weaker. It's advisable to rinse it with clean water after swimming in chlorinated water and then gently pat it dry.

The minerals found in hot spring water can cause damage to your permanent jewelry. Best advice is to avoid contact with hot spring water or remove your permanent jewelry by carefully snipping the jump ring before going into hot spring. You can visit us to have it rewelded with HK$80 reweld fee.

Please consult with your doctor before your medical treatment.  If you need to remove the jewelry, simply snip the jump ring and store it safely. You can have it rewelded for HK$80.

We accept both walk-in and pre-booked appointments. However, appointments are encouraged as we cannot guarantee the timeslot and you may need to wait. A deposit of HK$150 will be charged when the reservation is confirmed which is non-refundable.

For the best welding experience. If you are late for more than 10 minutes. Your appointment will be canceled and you need to reschedule for another session.

Yes, you can. All cancellations and rescheduling should be made at least 12 hours before your appointment via +852 6465 7014.

Unfortunately, discounts are not applicable to this service, however, you can still earn moon dollars for the purchase.

Due to limited availability, charms and chains can only be chosen during the welding session.

After you pick your chain and charms, our expertly trained staff will measure the perfect fit for your. Then we will laser weld the chain together.

No, the laser welding process is completely painless. The welding happens on the metal only, and we will place a protection mat during the process. So it is 100% safe.

Each welding session takes about 20-45 minutes.

Yes, but you can only add charms from our selection of 14K gold charms.

No, you can only add our selection of 14K charms to the permanent jewelry as they are more durable and tarnish-free even for daily use.

No. As the chain needs to be measured and welded seamlessly on your wrist, and we only work with the chain selection in-store to prevent quality issues. So, you can only be able to purchase your chain and charms in our store.

The minimum welding age is 12. If you are under the age of 16, you must be accompanied by an adult.

Like all fine pieces, your new 14K or 18K gold jewelry needs some love and attention to stay shiny.

1. Avoid contact with chemicals

Creams and perfumes might cause the gold jewelry to dull slightly. Try to avoid your jewelry in contact with chemicals, hot spring or swimming.

2. Carefully clean with a polishing cloth

In case your gold jewelry seems dull, clean it with a soft, lint-free cloth or a gold polishing cloth, and your jewelry will be shiny again.

3. Avoid your permanent jewelry to get caught on anything

In case your chain snaps, you can email or WhatsApp us to arrange a re-weld service for $80.

*If you have other questions on gold jewelry care, please reach out to us by WhatsApp or email.

To clean and remove any build up, we recommend using warm water, mild dish soap and a very soft tooth brush. Pat dry after cleaning.

To prolong the life of your permanent jewelry, we suggest having minimal direct contact with lotions, oils and perfumes as it can dull the chain and reduce its shine.

No, permanent jewelry is not warrantied. However, in the event that your bracelet snaps within 30 days, we will provide a complimentary re-weld service. Please ensure that you retain both the charm and chain.

In case your bracelet snaps within 30 days, we will provide a complimentary re-weld service. Please ensure that you retain both the charms and chain.

If you purposely removed the jump ring and need it re-welded onto your wrist, you can contact us via email or WhatsApp to schedule a re-welding service for $80.

Welded jewelry can be removed by carefully cutting the jump ring with a pair of scissors. Or visit our K11 Musea store for help.

The reweld fee is HK$80. Please keep the chains and charms and have them rewelded when needed.

Your permanent jewelry is personally tailored to you. So it is not included in our returns and exchanges policy.