Promotion Terms & Conditions
Acceptance: By using or attempting to use the redemption code for an offer, you agree to accept and be bound by these terms and conditions.
- Promotions are exclusive to the online store, K11 MUSEA, and Fashion Walk.
- SALE items & FREEBIE(s) are non-warrantable, non-returnable, non-refundable, and non-exchangeable.
- Returns are accepted for different ring sizes, incorrect or damaged items within 14 days (local orders) or 21 days (international orders) upon item receipt.
- The request for more jewelry boxes is unacceptable. Please buy extra boxes online or in-store.
- Combining promotions is not allowed unless expressly stated otherwise. (eg. Moon dollar coupons, First order discounts, and other e-vouchers).
- SALE items & FREEBIES are limited in quantity and available on a first-come-first-served basis.
- In case the order value is lower than the stated offer value after return or exchange, the free gift and its original package have to be returned along with the product(s).
- In case of any dispute, LOVE BY THE MOON Limited reserves the rights to final and conclusive decision.
FAQs
Can I cancel my order If I forget to apply the Promo Code?
After placing an order, the promo code cannot be applied again.
*If you need further assistance, please contact our customer support team with your order number.
*Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you toward a solution.
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
Can I enjoy FREE jewelry warranty for the SALE item(s)?
All SALE items are non-warrantable, non-returnable, non-refundable, and non-exchangeable.
To initiate repairs for SALE Item(s), kindly reach out to our customer support team and provide your order number. A quotation encompassing repair costs and shipping charges will be sent to you.
*Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you toward a solution.
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
Can I exchange my SALE item(s) to another product(s)?
Unfortunately, only wrong orders or damaged products can be exchanged within 14 days (for Local orders) or 21 days (for International orders) after receiving the item.
Can I exchange my SALE item(s) to different size of jewelry ?
Exchange only available for different ring sizes. Return within 14 days (Local) or 21 days (International) of receiving item. Shipping fee to be paid by you..
Why have I not received the FREEBIE(s)?
All FREEBIES are first-come-first-served basis, while stocks last.
*If you need further assistance, please contact our customer support team with your order number.
*Please allow up to 48 business hours to hear back from us. We will look into the matter and work with you toward a solution.
Email: info@lovebythemoonstudios.com
WhatsApp: +852 9860 7996
LOVE BY THE MOON Limited reserves the rights of final and conclusive decision.
Can I enjoy promotions at consignment stores?
Apologies, our promotion(s) cannot be applied to consignment stores.
Can the promotions be extended?
We are sorry that you could ONLY enjoy special offers during the promotion period as mentioned.
Can I preorder the SALE item(s)?
SALE items & FREEBIES are available while stocks last.
Can I exchange the Freebie(s)?
All SALE items & FREEBIE(s) are non-warrantable, non-returnable, non-refundable, and non-exchangeable.
